Technical Support Agent

Hanoi, Vietnam

Permanent - Full Time

Job Description: 

The Technical Support Agent is often the initial point of contact for customers experiencing difficulties with their experience. They promptly address customer issues to ensure a high level of satisfaction.

  • Receive and manage customer tickets related to software issues.
  • Provide timely and effective solutions, prioritizing customer satisfaction.
  • Utilize technical knowledge to resolve complex issues.
  • Collaborate closely with cross-functional teams (product development, engineering, quality assurance) to address critical customer concerns.
  • Serve as a bridge between customers and internal teams, effectively conveying technical information.
  • Maintain a comprehensive understanding of our products, features, and updates for accurate customer support.
  • Work closely with the Customer Success Manager to ensure smooth product implementation for new and existing clients.

Job Requirement:

  • Minimum of 1 year of experience in technical support or a similar role.
  • Customer-oriented attitude.
  • Have knowledge in WordPress & E-commerce platforms.
  • Strong problem-solving and communication skills.
  • Ability to work independently.
  • Typing speed of at least 45 WPM.
  • Availability for night shifts (11 PM – 7 AM).
  • Proficient in English (reading, writing, speaking, and listening).



  • Chance to work in an international team and professional working environment
  • Training and career development opportunities
  • Performance review every 6 months
  • Open, supportive and collaborative culture 
  • Flexible working hours with 40 hours per week (Monday – Friday)
  • Lunch allowance and free drinks (coffee, tea, snack …)
  • Premium health insurance package
  • Paid leave (12 days/year)
  • Free English class for everyone 2 lessons per week
  • Sponsor the fee of getting certificates for each team 
  • 13th month salary bonus


Your CV should be send to: [email protected]

Place: Ba Dinh, Ha Noi