Customer Service
Engage, delight, & convert with every conversation
Implement better customer service practices and connect with your customers the right way. Use our platform to better understand your customers while making the necessary improvements.
Full access for 14 days trial. No credit card required.
What could retailers be possibly lacking?
Retailers are lacking an effective way to monetize their data at the point of purchase; Retailers are missing an effective solution for turning over inventory faster, and more frequently, by providing their active shoppers with deals and personalized discounts.
Customers are changing. More and more consumers are looking for personalized experienced. This result in higher sales and better customer experiences.
Customer Service Does Matter
Good customer service is crucial for any business
Customers are changing. A better experience will result in higher sales, loyalty and retention.
Connect with customers the right way
Live Chat
Connect with customers to enhance the shopping experience. Customers can ask questions, find information and get the help they need.
- Set up chat channels with simple steps
- Set up chat widget with more accessibility
- Offer customer support in real-time
- View all live chat information in one place
Treat all customers individually
Personalized Recommendation
Automatically collect customer data to offer personalized promotions, coupons or recommendations through the customer’s journey.
- Give personalized product recommendations
- Offer promotions on overstocked or stagnant items
- Upsells during the buying journey
- Generate coupons that can be tracked
Make better decisions with data
Customer Management
Centralize customer information to gain better insight about your customers with a system that keeps everything in one place.
- Centralize customer information across all stores
- Automatically track customer behaviour based
- Gain an overview of customer information
- Manage chats status with active, pending and missed
Take the headache out of coupons
Coupon
Easily generate coupons and automatically track their ROI. Be able to give out coupons instantly to customers through chat.
- Create customized coupons for individual customers
- Send coupons based on customer behaviour
- Give coupons out in real time
- Offer promotions to customers based on purchasing behaviour
