{"id":14963,"date":"2023-08-30T12:27:51","date_gmt":"2023-08-30T12:27:51","guid":{"rendered":"https:\/\/breadstack.com\/?p=14963"},"modified":"2023-09-11T21:32:40","modified_gmt":"2023-09-11T21:32:40","slug":"arcannabis-adopts-breadstack","status":"publish","type":"post","link":"https:\/\/breadstack.com\/insights\/e-commerce\/arcannabis-adopts-breadstack\/","title":{"rendered":"How ARCannabis has adopted the Breadstack suite of products to stay ahead of the competition"},"content":{"rendered":"\t\t
Since the legalization of Cannabis in 2018, ARCannabis has capitalized by being one of the pioneers for early cannabis sales in Canada. However, as more and more cannabis businesses are opening across Canada, the competition between stores has increased. <\/span><\/p> In Vancouver alone, there’s<\/span> an impressive number of 69 cannabis stores in the city. <\/span>As you zoom out to a broader scale, you\u2019ll discover that British Columbia has a staggering 486 dispensaries in operation. <\/a><\/span><\/p> ARCannabis now operates 8 of the 486 dispensaries in British Columbia, and they have been finding success in the industry for many years now.<\/span><\/p> They believe that their success and growth is <\/span>highly attributed to being able to stay ahead of the competition by continuously assessing and optimizing their operations.<\/span><\/p> But just how did ARCannabis optimize their operations? Read on.\u00a0<\/p> Running a single dispensary is tough, imagine that task multiplied by 8. With a vast range of products and an ever growing customer base, the constant movement of inventory can be very demanding for anyone to manage effectively.<\/span><\/p> The three primary hurdles that most cannabis dispensaries face every day when running their business, are effectively managing their inventory, providing high quality customer service, and making same day delivery available.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Inventory management<\/a> is a critical component of any retail operation, especially cannabis dispensaries. When not managed effectively, out of control inventory can present numerous challenges and pain points to a business:<\/span><\/p> Stockouts:<\/b> Running out of popular products can lead to lost sales, and it can frustrate and alienate customers, potentially pushing them to competitors.<\/span><\/p> Overstock:<\/b> Holding too much stock ties up your cash flow, and can lead to increased storage costs. This can be especially problematic with many cannabis products as they are perishable goods.<\/span><\/p> Cash Flow Issues:<\/b> Tied to overstock, if too much working capital is tied up in inventory sitting on shelves, it might restrict the funds available for other essential business activities, which is not a healthy cash flow<\/a> situation.<\/span><\/p> Inaccurate Forecasting:<\/b> Without accurate inventory data, it becomes challenging to forecast demand and make informed purchasing decisions.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t In the modern age, customers have come to expect immediate responses and resolutions to their inquiries, especially online. However, not having a live chat feature can lead to lower sales and conversion rates because of:<\/span><\/p> Missed Sales Opportunities:<\/b> Customers often use live chat to ask product-related questions. Without it, there’s a risk they may abandon their carts if they have unanswered questions.<\/span><\/p> Higher Abandonment Rates:<\/b> If customers encounter issues during the checkout process, having an immediate chat support option can mitigate cart abandonment. Without it, frustration may lead to lost sales.<\/span><\/p> Challenges in Building Relationships:<\/b> Live chat can offer a personalized touch, helping to build meaningful conversations with customers. Missed chat opportunities can mean missed chances to foster customer relationships.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t If a cannabis dispensary does not offer delivery options including same-day delivery<\/a>, it could face several challenges, especially when cannabis delivery is becoming a standard offering by many shops, and is expected and\/or required by a segment of customers today who are not highly mobile:<\/span><\/p> Lost Competitive Edge:<\/b> As more and more dispensaries begin to offer delivery options, those that don’t may seem less appealing or convenient to potential customers.<\/span><\/p> Reduced Sales:<\/b> Especially for medical patients or recreational users who rely on cannabis for immediate relief, the lack of immediate or scheduled delivery could lead to choosing a competitor that offers more convenient service.<\/span><\/p> Perceived Inconvenience: <\/b>For customers without easy access to the dispensary’s physical location, not having a delivery option can be seen as a significant inconvenience.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Breadstack has helped ARCannabis optimize and grow their business by using these three fully integrated software solutions:<\/span><\/p> Commerce Hub<\/b><\/a> – Breadstack Commerce Hub is a unified commerce solution offering delivery, marketing, inventory tracking, product\/order management, loyalty programs & analytics.<\/span><\/p> Live Chat<\/b><\/a> – Breadstack ChatSO offers a distinctive live chat and customer support solution, harnessing detailed customer data to increase your online sales. ChatSO is a live chat used to provide real-time customer support and service, integrated with CRM features and insights into the customer’s current activity on the website.<\/span><\/p> Delivery Management Software<\/b><\/a> – Canfleet is a delivery solution for managing drivers and orders, offering affordable last-mile delivery service, route optimization using AI, and ensuring timely and safe product delivery.<\/span><\/p> Today, all 8 ARCannabis stores are using the Breadstack product suite – making it easier as an organization to manage their customers, and their order and inventory data. Here\u2019s how Breadstack transformed ARCannabis.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t As ARCannabis continued to grow rapidly, they were experiencing frequent stockouts and inefficient inventory purchasing situations because their customers were purchasing more and more of their products from each of their stores.<\/span><\/p> Prior to the adoption of Breadstack\u2019s Commerce Hub, they were not able to see valuable insights into product demand and sell-through rates. After adopting Breadstack, they are not able to clearly see at what rates each of their products were selling at, for each location. This has helped ARCannabis easily determine which products are popular and at which locations, allowing for better stock allocation and marketing strategies.<\/span><\/p> Their team could now make informed decisions about when and what to reorder. The old days of conducting inventory purchases every week. or even day, were replaced by a more agile and accurate purchasing process.\u00a0<\/span><\/p> By managing inventory across multiple locations, as a result ARCananbis now ensures that sufficient stock of the right products is consistently available for their customers. Their customers certainly appreciate it.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t ARCannabis understood that offering same day deliveries can significantly enhance customer satisfaction. However, their customer service had a hard time ensuring a smooth process with order management<\/a> to deliveries.<\/span><\/p> Now their customers were able to select for delivery upon checkout and get it automatically dispatched to their drivers. Breadstack is able to optimize their delivery routes even with multiple drop offs and locations, to ensure the fastest delivery times.<\/span><\/p> Customer service and other members now had access to real-time order information, provide updates, track deliveries and enhance the overall experience for customers.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t ARCannabis was already a successful business in the cannabis space, but they wanted to continue to optimize their operations.\u00a0<\/span><\/p> They utilized Breadstack to operate more efficiently and help with their problem areas, while at the same time providing a better experience<\/a> for their customers.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Through its partnership with Breadstack, ARCannabis has achieved growth in various performance areas:<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t With a significant 46% increase in average available inventory, ARCannabis ensures that its best-selling products remain consistently in stock.\u00a0<\/span><\/p>Challenges faced by cannabis dispensary owners and ARCannabis<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Inventory Management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Customer Service - Live Chat<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Same Day Delivery<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
How Breadstack Transformed The Way ARCannabis Runs Their Business Today<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Enhanced inventory management<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Streamlined order management <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
ARCannabis Growth With Breadstack<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
46% Average available inventory increase<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t