{"id":9241,"date":"2023-01-25T13:37:47","date_gmt":"2023-01-25T13:37:47","guid":{"rendered":"https:\/\/breadstack.com\/?p=9241"},"modified":"2024-02-27T22:38:43","modified_gmt":"2024-02-27T22:38:43","slug":"online-chat","status":"publish","type":"post","link":"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/","title":{"rendered":"Use Online Chat for Your Business\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9241\" class=\"elementor elementor-9241\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af2a7ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af2a7ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d8139a\" data-id=\"7d8139a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3f26eb elementor-widget elementor-widget-text-editor\" data-id=\"b3f26eb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Using an online chat system is becoming more popular among businesses. It&#8217;s a fantastic way to offer more support to customers while increasing engagement and sales.<\/p>\n<p><strong>Customers are even preferring online chat as the best way to connect with a business<\/strong>.<\/p>\n<p>We&#8217;ll give you all the information you need to know about using an online chat system for your own business.<\/p>\n<ul>\n<li><a href=\"#second-heading\">What is online chat?<\/a><\/li>\n<li><a href=\"#third-heading\">Benefits of online chat<\/a><\/li>\n<li><a href=\"#fourth-heading\">Best practices for using online chat<\/a><\/li>\n<li><a href=\"#fifth-heading\">Implement a chat product today<\/a><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e468a2b elementor-widget elementor-widget-image\" data-id=\"e468a2b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"438\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_1800563935-1024x700.jpg\" class=\"attachment-large size-large wp-image-9246\" alt=\"Use an online chat\" loading=\"lazy\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_1800563935-1024x700.jpg 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_1800563935-300x205.jpg 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_1800563935-768x525.jpg 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_1800563935-1536x1050.jpg 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_1800563935-2048x1400.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1489e2 elementor-widget elementor-widget-menu-anchor\" data-id=\"f1489e2\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"second-heading\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70e78c3 elementor-widget elementor-widget-heading\" data-id=\"70e78c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">What is online chat?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-251f190 elementor-widget elementor-widget-text-editor\" data-id=\"251f190\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Online chat is a widget that <strong>enables you to communicate with your website visitors in real-time<\/strong>. It is an easy way for customers to get in touch with your business through your website.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Online chat is a feature that\u2019s built onto the website, so there is no need for customers to download or install anything. It\u2019s accessible for customers to interact with right away.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A live chat feature is part of an online chat system, it actcan either be from a real agent like live chat or automated support like a chatbot.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">To clarify,<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Live chat allows you to connect with customers in real time with a customer service agent<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>A chatbot is an automated chat that connects with customers usually with preset responses<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Online chat is the perfect alternative to phone calls or emails. Customers can get the answers they need right, without any necessary steps.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Research shows that<\/span> <a href=\"https:\/\/99firms.com\/blog\/live-chat-statistics\/#gref\"><span style=\"font-weight: 400;\">79%<\/span>\u00a0of customers<\/a><span style=\"font-weight: 400;\"> prefer live chat due to instant support access.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b99b4ad elementor-widget elementor-widget-image\" data-id=\"b99b4ad\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_2163110493-1024x1024.jpg\" class=\"attachment-large size-large wp-image-9282\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_2163110493-1024x1024.jpg 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_2163110493-300x300.jpg 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_2163110493-150x150.jpg 150w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_2163110493-768x768.jpg 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_2163110493-1536x1536.jpg 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_2163110493.jpg 2000w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0b1b2 elementor-widget elementor-widget-menu-anchor\" data-id=\"4f0b1b2\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"third-heading\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6886da2 elementor-widget elementor-widget-heading\" data-id=\"6886da2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Benefits of online chat<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9012abb elementor-widget elementor-widget-text-editor\" data-id=\"9012abb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The average customer expect better and faster customer experiences. Adding an online chat service is a great way to meet new customers and offer undeniably good service.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd31c12 elementor-widget elementor-widget-heading\" data-id=\"dd31c12\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Improve customer experience<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8144115 elementor-widget elementor-widget-text-editor\" data-id=\"8144115\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Online chat offers customers the chance to ask questions about products, returns, shipping or anything else that may inquire about. <strong>Having a chat service set up allows you to offer an immediate response once the customer asks questions<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Other forms of communication like phone calls or emails, may take hours or even days to reach the customer. Customers can appreciate getting a response the right way about their questions.<\/span><\/p><p><span style=\"font-weight: 400;\">The average customer satisfaction for live chat is<\/span><a href=\"https:\/\/www.statista.com\/statistics\/818590\/customer-satisfaction-rate-with-live-chat-worldwide\/\" target=\"_blank\" rel=\"noopener\"> <span style=\"font-weight: 400;\">84%<\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9601df elementor-widget elementor-widget-heading\" data-id=\"c9601df\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Customers Engage With Online Chat<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-728f04f elementor-widget elementor-widget-text-editor\" data-id=\"728f04f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">One of the key benefits of online chat is the engagement it brings in for businesses. You\u2019ll more than likely see customers use live chat compared to other forms of communication.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Often, when customers have a question about the product or service, they won\u2019t make that initial step to finding out.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Sending an email or phone call takes time, but a chat service can be instant and it <strong>offers less barrier of entry to communicating with the business<\/strong>.\u00a0<\/span><\/p><p>Check for &#8220;<a href=\"https:\/\/breadstack.com\/customer-service\/customer-engagement\/\" target=\"_blank\" rel=\"noopener\">How to improve customer engagement<\/a>&#8221; for more tips.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aacf6f elementor-widget elementor-widget-image\" data-id=\"7aacf6f\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Live-Chat-Customer-Info-Unlocked-\u2013-3-1-1024x576.png\" class=\"attachment-large size-large wp-image-9280\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Live-Chat-Customer-Info-Unlocked-\u2013-3-1-1024x576.png 1024w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Live-Chat-Customer-Info-Unlocked-\u2013-3-1-300x169.png 300w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Live-Chat-Customer-Info-Unlocked-\u2013-3-1-768x432.png 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Live-Chat-Customer-Info-Unlocked-\u2013-3-1-1536x863.png 1536w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Live-Chat-Customer-Info-Unlocked-\u2013-3-1-2048x1151.png 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Generate coupons for better engagement using Breadstack.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e33470d elementor-widget elementor-widget-heading\" data-id=\"e33470d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Improve sales\u00a0<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14f9678 elementor-widget elementor-widget-text-editor\" data-id=\"14f9678\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If we look at what an online chat service does, it helps customers get the answers they need. It offers them support when they need it.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">If your customer reaches out through live chat during the sale journey, they\u2019ll be able to ask questions and <strong>you can immediately answer the questions and reassure the customer of their purchase<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">This helps break down any barriers during the process. If an online chat service weren&#8217;t available to the customer, they would most likely click off and the business would lose the sale.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1db9f6 elementor-widget elementor-widget-heading\" data-id=\"e1db9f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Improve customer support services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa16631 elementor-widget elementor-widget-text-editor\" data-id=\"fa16631\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A website is 24\/7. It wouldn\u2019t make sense for businesses to open and close their websites. Customers are able to make purchases at any time in the day, whether that is early morning or late into the night.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">The issue with having a website that runs 24\/7 is your staff most likely isn\u2019t able to operate at the same rate. <strong>An online chat system can automatically help customers at any time of the day<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">You could have a live chat service with a real agent from your normal working hours and then use a chatbot for outside working hours.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">This way your customers can get the support they need, whenever they need it.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7b6ac4 elementor-widget elementor-widget-heading\" data-id=\"e7b6ac4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Improve customer agents' productivity<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e72edb1 elementor-widget elementor-widget-text-editor\" data-id=\"e72edb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">An online chat can help customer service agents improve productivity throughout the day.<strong> Instead of handling one case at a time, chat agents can handle multiple chats with ease<\/strong>. When dealing with phone calls there\u2019s only time for one person at a time.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Another productivity benefit of an online chat system is a lot of times customers can ask the same questions over and over again.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">To combat agents answering these questions oftentimes businesses can use a chatbot for common questions or concerns so customer service agents only need to intervene when the customer needs a real person for help.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46a1d5c elementor-widget elementor-widget-image\" data-id=\"46a1d5c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"720\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-14-at-12.45-1-910x1024.png\" class=\"attachment-large size-large wp-image-9278\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-14-at-12.45-1-910x1024.png 910w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-14-at-12.45-1-267x300.png 267w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-14-at-12.45-1-768x864.png 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-14-at-12.45-1-1365x1536.png 1365w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-14-at-12.45-1.png 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Manage multiple chats with Breadstack.<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6def1f4 elementor-widget elementor-widget-menu-anchor\" data-id=\"6def1f4\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"fourth-heading\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e37a49 elementor-widget elementor-widget-heading\" data-id=\"4e37a49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Best practices for using online chat<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aa2bfe elementor-widget elementor-widget-text-editor\" data-id=\"8aa2bfe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Implementing online chat is a great feature to offer your customers, but there are still things to keep in mind when setting up an online chat system for your website.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>You want your online chat system to work with you not against you<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Here are the best practices for online chat.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2bc89 elementor-widget elementor-widget-heading\" data-id=\"ab2bc89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Easy to find\u00a0<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f76fc0f elementor-widget elementor-widget-text-editor\" data-id=\"f76fc0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Your live chat or a chatbot should be easy to find. <strong>Most websites that operate a chat system have it on almost every page<\/strong>.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">It\u2019s a small button at the bottom right corner, that can pop up a message when a customer takes action.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">There\u2019s a good reason many online chats are set up this way. It makes it well known that an online chat system is there to use.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">It even creates a more significant impact when you can trigger a pop-up when the customer takes action.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e90839 elementor-widget elementor-widget-heading\" data-id=\"9e90839\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Automating responses for online caht<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e28a3db elementor-widget elementor-widget-text-editor\" data-id=\"e28a3db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Chances are you have a list of questions that continuously get asked by customers whether that\u2019s through email, over the phone or even on social media. Answering these questions with a live chat isn&#8217;t the best use of the agent&#8217;s time.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\"><strong>Setting up automated responses with a chatbot can have those repetitive questions answered properly without sacrificing time<\/strong>.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44bf7f4 elementor-widget elementor-widget-heading\" data-id=\"44bf7f4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Mobile experience is key<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d2f503 elementor-widget elementor-widget-text-editor\" data-id=\"8d2f503\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Most customers browse on a mobile device. As the best practice for a website is to have it work on both desktop and mobile devices, the same goes for an online chat system.<\/span><\/p><p><span style=\"font-weight: 400;\">Make sure your online chat is optimized for mobile to offer the same great experience as it would for desktop.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">We\u2019ve all had keyboards through webpages not show on mobile, this is one of the errors to avoid happening to your customers. <strong>Make it a fluid and easy experience with mobile<\/strong>.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce78961 elementor-widget elementor-widget-heading\" data-id=\"ce78961\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-medium\">Capturing data\u00a0<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fac4403 elementor-widget elementor-widget-text-editor\" data-id=\"fac4403\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">An online chat system is an amazing tool for collecting data and learning about your customers. The chance to talk to your customers through any part of the customer journey can provide valuable information.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Some chat services even monitor existing customer information and recommend products through live chat.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Collecting a name, email address or other key points of information can help you gain more information about your customer. You\u2019ll also be able to <strong>provide a more personalized experience with that first interaction or the next time they enter your website<\/strong>.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e8acfd elementor-widget elementor-widget-image\" data-id=\"5e8acfd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"729\" src=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-16-at-1.32-1-899x1024.png\" class=\"attachment-large size-large wp-image-9279\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-16-at-1.32-1-899x1024.png 899w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-16-at-1.32-1-263x300.png 263w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-16-at-1.32-1-768x875.png 768w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-16-at-1.32-1-1348x1536.png 1348w, https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/Screen-Shot-2022-09-16-at-1.32-1.png 1548w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e35060b elementor-widget elementor-widget-menu-anchor\" data-id=\"e35060b\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"fifth-heading\" class=\"elementor-menu-anchor\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca63e6 elementor-widget elementor-widget-heading\" data-id=\"1ca63e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Implement a chat product today<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d662ef elementor-widget elementor-widget-text-editor\" data-id=\"7d662ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Implementing a chat product for your business can make a key difference in increasing customer engagement and sales. It&#8217;s also a way to offer customer support 24\/7. Setting up a chat system doesn&#8217;t have to be complicated. It&#8217;s a matter of finding the right one and getting started.<\/p><p><strong>Breadstack does offer a chat system to help offer support to your customers<\/strong>.<\/p><p class=\"text\">Connect with customers to enhance the shopping experience. Customers can ask questions, find information and get the help they need.<\/p><div class=\"description\"><ul><li>Set up chat channels with simple steps<\/li><li>Offer customer support in real-time<\/li><li>View all live chat information in one place<\/li><li>Offer coupons and promotions in real time<\/li><\/ul><p>Breadstack can help have your website using an online chat system. Contact us today to get started!<\/p><p style=\"text-align: center;\"><strong>Ready to use an online chat?<\/strong><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc6949 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ecc6949\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/breadstack.com\/chatso\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore more!<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Using an online chat system is becoming more popular among businesses. It&#8217;s a fantastic way to offer more support to customers while increasing engagement and sales. Customers are even preferring online chat as the best way to connect with a business. We&#8217;ll give you all the information you need to know about using an online [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":9245,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[31],"tags":[41,39],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v20.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How To Add Online Chat To Your Website - Step By Step Process<\/title>\n<meta name=\"description\" content=\"Online chat systems are becoming more popular. We&#039;ll give you all the information you need to know about using an online chat system.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Use Online Chat for Your Business\u00a0 | Breadstack Dispensary eCommerce Software\" \/>\n<meta property=\"og:description\" content=\"Online chat systems are becoming more popular. We&#039;ll give you all the information you need to know about using an online chat system.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/\" \/>\n<meta property=\"og:site_name\" content=\"Breadstack Dispensary eCommerce Software\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Breadstacktech\" \/>\n<meta property=\"article:published_time\" content=\"2023-01-25T13:37:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-27T22:38:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/breadstack.com\/wp-content\/uploads\/2023\/01\/shutterstock_1131368849-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1792\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"CJ\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Breadstacktech\" \/>\n<meta name=\"twitter:site\" content=\"@Breadstacktech\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"CJ\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/\"},\"author\":{\"name\":\"CJ\",\"@id\":\"https:\/\/breadstack.com\/#\/schema\/person\/1e85faf0d645f997bcaae4ded6543489\"},\"headline\":\"Use Online Chat for Your Business\u00a0\",\"datePublished\":\"2023-01-25T13:37:47+00:00\",\"dateModified\":\"2024-02-27T22:38:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/\"},\"wordCount\":1318,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/breadstack.com\/#organization\"},\"keywords\":[\"Chat\",\"Customer Experience\"],\"articleSection\":[\"Customer Service\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/\",\"url\":\"https:\/\/breadstack.com\/insights\/customer-service\/online-chat\/\",\"name\":\"How To Add Online Chat To Your Website - Step By Step Process\",\"isPartOf\":{\"@id\":\"https:\/\/breadstack.com\/#website\"},\"datePublished\":\"2023-01-25T13:37:47+00:00\",\"dateModified\":\"2024-02-27T22:38:43+00:00\",\"description\":\"Online chat systems are becoming more popular. 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