Customer retention and CRM software don’t seem like a likely duo, however, by implementing CRM software into your customer service practices you can see the return on investment for customer retention. As business owners, we need to look at all the data before making a firm decision about something. It’s important to get all the facts.

In this article, we’ll mention all the benefits of improving customer retention with CRM software. Find out how technology can be used to improve your business’s success.

Why is Customer Retention Important?

Customer retention refers to the company’s ability to retain its customer base. This strategy also serves to promote customer loyalty by increasing customer turnover in customer relationships. The two terms can almost always be related to each other. Without customer retention, you don’t have customer loyalty, and vice versa.

Why does CRM help with customer retention? We should start with numbers. By retaining even 10% of customers overall you could see an increase in profits by 5% or more. Another important benefit to retaining customers is cost-efficiency. Customer retention is far cheaper than customer acquisition. It’s much easier to market and sell a product to existing customers.

Using CRM for Customer Retention Strategy

A successful CRM strategy will help increase customer retention. A good CRM software can overall help the customer journey. It’s not just about collecting and analyzing data with a CRM system. It can be used to understand your customers better and provide a better experience. The improved experience can ensure your customers come back for repeat visits time and time again.

Customer retention increases profits

If you increase your retention rate you can significantly affect your profits. According to studies, a customer who is satisfied with the service has an 80% higher chance of acquiring upgrades or upgrading services.

Customer retention is cost-effective

A recurring operation has much higher costs compared to a new venture. It can cost more than five times more for customers to join your company compared to their current clients when you add sales and customer support costs. It’s a lot cheaper to work with existing customers.

Customer retention measures satisfaction

Measuring customer satisfaction you can look at customer retention rates. The more customers return to your store or website it’s likely they have had a reoccurring positive experience. Your satisfied customers are also more likely to speak about your business or leave a positive review.

How Does CRM Help in Customer Retention?

CRM provides a suite of tools to retain your clients. A CRM system can collect many different data points about your customer’s activities. This includes conversations about past events along with purchases. Even looking at new customers it can be interesting to track. The use of CRM data to create an exceptional customer journey and execute the customer retention strategy is an effective strategy. CRM software can create a better customer experience leading to more loyal customers.

Offer personalized product/services

Customer data collected permits personalization. Personalized advertising lets businesses address their customers individually and not as groups. You also have the option in CRM to provide customized email marketing to consumers. Moreover, they may interact personally in person via social media. Personalization allows you have customers engaged more in your messages. By having more data you can create an overall improved marketing strategy to connect with your customers better.

Talk to your customers

When brands reach out for the conversation individually, they show customers the importance of brand values. One-on-one communication is extremely beneficial when starting a website. It will help you see the ways your customers communicate to increase your revenues.

Use customer service tools

Small to medium-sized companies typically have a small support department. The service of client requests can be very difficult. Improve customer support team efficiency by integrating CRM systems with existing customer support systems. This even goes for larger businesses as well CRM software can make the workload easier for everyone in your business. Ask for customer feedback to continue to work on your service skills.

Offer convenience

CRM combined with e-commerce software provides businesses with ease for customers. A lot of features can be added to improve customer retention. It can provide an easier experience for you and your customers.

Build a robust customer journey

Your customers travel through the world aiming for specific objectives. It’s impossible to be a reliable guide without first mapping the customer journey. It allows you to determine what made them want to come to you. Introducing customer loyalty programs can be a good way to complete a customer journey. The data gained from CRM software can ensure you create the journey for your customers.

There are so many great ways CRM software can improve customer retention. Breadstack can help you with getting CRM Software. We have our own product that can meet your business’s needs. Speak with one of our representatives today to book a free demo!


Make the Move to Breadstack